Digital Downloads, Classes and Refunds – The FAQ

How will I get my files?

Since these are DIGITAL products, they are digitally delivered. When your order is complete, you’ll receive a link to VIEW your class or DOWNLOAD your items right away. Be sure to bookmark your class page and download your items quickly. There are no physical products delivered for digital products

What if I have trouble with my download?

Send me a note and we’ll sort it right out! We use an industry standard system but sometimes things do go awry in cyberspace. Just let me know and I’ll take care of it!

Is my order secure?

Yes! We use a secure payment processor for your PayPal or charge card payment.

How about returns?

Because virtual products are digital and not physical, they can’t be “returned” or refunded in the traditional sense. But, I want you to be happy with your purchase so let me know right away if you run into any problems and we’ll sort it out.

Physical items that have some error due to the manufacturing process are returned directly to the manufacturer following the instructions in the package.

Items purchased at a third party site, like Amazon, are returned to that site.